When you're eligible for a refund
Refunds depend on your plan:
Annual: cancel partway through the year and you're refunded the unused portion, pro-rated to the day.
Monthly: canceling stops your next charge. The current month isn't refunded, since Lorica runs through the period you paid for.
What isn't a Lorica refund
Your contributions and creditor payments aren't Lorica charges — that's your money moving to your own clearing account and your creditors. So they're not part of a subscription refund. If a payment already reached a creditor and you're owed money back, you'd work with that creditor directly.
How to request one
Start a chat. A member of our team will confirm the amount and process it. Refunds go back to your original payment method through Stripe and can take a few business days to appear.
A charge you don't recognize
If you see a Lorica charge you didn't expect, start a chat and we'll look into it right away.