When you open the chat, you'll meet Seneca, Lorica's AI assistant. Seneca can answer most questions instantly — how your plan works, when a payment lands, how to change your contribution, and more.
Seneca is an AI, and we're upfront about that. It's fast and available around the clock, but it isn't a person — and some things are better handled by one.
You can reach a human whenever you want. A person always steps in for anything sensitive: a transfer you don't recognize, a hardship, a complaint, or anything involving your legal rights. If Seneca can't fully resolve something, it hands the conversation to our team rather than guessing.
To get help, open the chat from your dashboard and ask. Seneca will take it from there — and bring in a person the moment you need one.